Frequently Asked Questions
Everything you need to know about shopping at SEVENTEEN Official Store.
How long does international shipping take?
Standard international shipping typically takes 7-14 business days. Please note that customs processing in your country may extend this timeframe.
Are the products sold here official merchandise?
Yes, all items sold on our platform are 100% authentic, officially licensed merchandise sourced directly from the production labels.
What is your return policy?
We accept returns within 30 days of delivery for items in their original, unopened packaging. Please contact our support team to initiate a return request.
Can I track my order once it has shipped?
Absolutely. Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery status.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various regional digital wallets to ensure a secure checkout process.
What should I do if my item arrives damaged?
If your product is damaged during transit, please email our customer service within 48 hours of receipt with photos of the damage and your order number for a replacement or refund.