Returns & Exchanges

At SEVENTEEN Official Store, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return eligible items within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Log in to your account and visit the 'Order History' section to select the items you wish to return and obtain a Return Authorization number.

• 2.
  Package Your Items

  Securely pack the products in their original packaging, ensuring all tags are attached and the items are in their original, unused condition.

• 3.
  Ship the Return

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location or schedule a pickup.

• 4.
  Receive Refund or Exchange

  Once our warehouse inspects and approves your return, we will process your refund to the original payment method or ship your exchange within 5-7 business days.